Muck Rack's May 2026 study found earned media accounted for 84% of citations in ChatGPT, Claude and Gemini answers, with paid content at 0.3%, and other trackers point the same way with different definitions. For agencies, press coverage now works as an input to AI answers, with recency, outlet choice and query type shaping what gets cited.
Seer Interactive's 2026 data shows organic click-through falls sharply when an AI Overview appears, with informational and comparison queries hit hardest, while G2 and BrightLocal surveys show buyers and local consumers turning to AI for shortlists. For B2B, professional-services and local businesses, the top of the funnel is shifting into Google's and chatbots' answers.
Google's Search Console now reports impressions in AI Overviews and AI Mode for all sites, but no clicks or queries, leaving agencies to rely on prompt-tracking tools for share of AI voice. Research showing AI recommendations rarely repeat means those numbers need careful framing in client reports.
Nearly half of patients in a 2026 rater8 survey used AI tools to research providers, and most now screen doctors by star rating before booking. At the same time, hospital tracking-pixel settlements and new state health-privacy bills are pushing healthcare marketers to rethink how they measure patient acquisition.
Two years after the NAR settlement, agents must sell their value in writing, first-time buyers have fallen to a record-low 21% and Compass has dropped its suit over Zillow's listing rules. Here is what that means for agencies marketing agents and brokerages, from social leads to uneven AI adoption.
