Muck Rack's May 2026 study found earned media accounted for 84% of citations in ChatGPT, Claude and Gemini answers, with paid content at 0.3%, and other trackers point the same way with different definitions. For agencies, press coverage now works as an input to AI answers, with recency, outlet choice and query type shaping what gets cited.
Seer Interactive's 2026 data shows organic click-through falls sharply when an AI Overview appears, with informational and comparison queries hit hardest, while G2 and BrightLocal surveys show buyers and local consumers turning to AI for shortlists. For B2B, professional-services and local businesses, the top of the funnel is shifting into Google's and chatbots' answers.
Google's Search Console now reports impressions in AI Overviews and AI Mode for all sites, but no clicks or queries, leaving agencies to rely on prompt-tracking tools for share of AI voice. Research showing AI recommendations rarely repeat means those numbers need careful framing in client reports.
Google's AI Overviews are measurably suppressing organic click-through rates, hitting e-commerce brands hardest on upper-funnel informational queries. The industry is split three ways on how to respond — shift budget to Google Ads, diversify to Meta and owned channels, or restructure content for AI citation — while rising paid-media costs put pressure on thin-margin merchants.
